Press Release – 18th January 2023
Leading Experiential Agency, Strata, advised to ‘carry on exactly as you are.’
At the end of 2022, leading London brand experiential agency, Strata, conducted a survey working with an external relationship audit agency to gain honest feedback from several key clients to understand how well Strata were delivering for them.
The questionnaire is scored on a scale of 1 to 7 with 7 the most positive choice. The KPIs being rated were Relationship, Attitude, Delivery, Added Value and Recommendation.
Strata were thrilled to receive an impressively positive set of results with an overall score of 6.2 out of 7, which is well above the full-service events industry agency average score of 5.1.
Strata also scored above average for all but three of the KPIs by at least 10% and most participants fell into the most positive category for commitment reaching an impressive 93%.
The most popular piece of advice given from clients surveyed was for Strata to ‘continue to carry on exactly as you are’; however, Strata are certainly not resting on their laurels. Striving to go above and beyond for their clients, 2023 will see continued focus on improvements around added value and continued driving of innovation for clients.
Their clients commented that they loved Strata’s professionalism and ability to deliver, proving they are a reliable, efficient, and a knowledgeable partner to work with.
One client commented saying
“It is the experience of the team that gives the comfort that everything will be done right is of the most value. Many companies can organise events but with Strata I have complete confidence it will go off without a hitch”
Campaigns & Incentives Director, Automotive client
Of course, there is always rooms for improvement and that is clearly the focus for Strata over the next 12 months.
Cole Mulkerrins, Director of Client Services at Strata commented saying
“We have been delighted with the outcome of our relationship audit; the detailed feedback has clearly shown that our clients are very happy working with Strata and that the investment to grow our client and deliver teams has been well worth it. The insights we gained, will allow us to laser focus on specific requirements and services for our ever-growing client base.”
Strata is one of London’s leading experiential event agencies, delivering brand moments for clients across the globe.
For more information or to discuss your event requirements, contact firstname.lastname@example.org